I had a client call me last spring to inquire about a family reunion. The ages ranged from 7 yrs old to 82 yrs old and she wanted something that would be fun and relaxing for everyone. Easy right? Not so fast! She went on to describe particulars about some family members, who had food allergies, who had mobility issues and who cannot sit with who for too many meals. You get it - typical family stuff(we all have them). I asked a few more questions and quickly needed to find out who the decision makers were and then went to work. I came back to the group with an Alaskan group cruise intinerary with an extended land tour to Denali National Park. I was able to meet all of their dietary needs, and arranged for a scooter and oxygen to be delivered to the stateroom and I also set up the dining so a few nights some of the family who did not want to dine together every night would be in a specialty restaurants on different nights. Their group cruise in Alaska included activities for everyone that enriched their minds and bodies. The onboard naturalist led discussions that educated them all about Alaska it's beauty and wildlife. The group cruise in Alaska would not be complete without viewing the amazing glaciers. I was told it was a highlight of the cruise being on deck drinking hot chocolate while viewing the glaciers.
What was overwhelming to my client was quite easy for me to arrange because of my knowledge, education and resources. A happy ending to a fabulous group cruise in Alaska, they all bonded so well, they already have another cruise planned for next year on the Allure of the Seas. I brought real value and worth to my clients and arranged everything perfectly for them, the power of awesome customer service is evident in all of the referrals I already have from their other relatives and friends.
Until next time,
Jessica Dempsey
Creating memorable vacations everyday, let yours be next.....
